Company
The Calgary team that runs your IT and builds what you need next.
Zelio has run technology for Alberta businesses since 2020. We are based in Calgary, Alberta, professionally insured for $5M, and we price managed IT as a flat rate per user with no lock-in. One contract, one number to call.
- Operating since
- 2020
- Professionally insured
- $5M
- Critical responseWritten into the agreement and reported to you monthly.
- 15 min
Why we exist
Where Zelio came from.
We started Zelio in 2020 because we had watched the same pattern play out too many times. A business signs with an IT provider, gets a contract it cannot read, a bill that moves every month, and a help desk that treats every request as an interruption. Ask for something outside the plan and you are told it is not in scope.
The work itself was rarely the problem. The way it was sold was.
So we built the company we would have wanted to hire. Flat pricing per user, so nobody is surprised by an invoice. Response times written into the contract rather than promised on a call. No lock-in, because a client who stays by choice is worth more than one who stays because leaving is painful. And when a business needs something that does not exist yet, we build it instead of explaining why that is somebody else’s job.
That is still the whole idea.
From the founder
If something goes wrong with your technology, it is my problem too. That is why the response times on this site are numbers rather than adjectives. You should be able to hold us to them, and so should I.
We are a small Calgary team by choice. You will not be handed between departments, and you will not explain your business twice.
If we ever stop being worth what you pay us, the agreement is twelve months with no lock-in after that. I would rather you stayed because it was working.
Nemo Miskin
Founder, Zelio
How we work
Five things you can hold us to.
Prices before work
Managed IT is a flat rate per user. Software is a fixed price before a line of code. Neither moves unless the scope does.
Response times in the contract
Critical issues get a 15-minute response, written into the agreement and reported to you monthly.
No lock-in
12-month agreements with no multi-year lock-in. If we are not doing the job, you should be able to leave.
You own what we build
Code, cloud accounts and documentation are yours. Nothing is held to keep you.
Plain language
Reports a business owner can read. You should never need to understand a CVE score to understand your risk.
What we do
Three pillars. One team.
Managed IT keeps the lights on. The other two make you faster. They work better when the same people do all three.
- Primary service
Managed IT
Help desk, monitoring, security, Microsoft 365, backups and the network, for a flat rate per user. The core of what we do.
Read more AI & automation
The work your team does twice, done once. Starts with a free readiness assessment and runs as an ongoing engagement.
Read moreSoftware
Custom systems, websites and integrations, scoped and priced before code, and yours when they are done.
Read more
If we are not doing the job, you should be able to leave.
What you sign
12-month agreement
Flat rate per user.
The agreement term ends.
Months 1–12
12-month agreement, flat rate per user.
Month 12
The agreement term ends.
Team
The people on the other end know what they’re doing.
These certifications are held across our team. When something breaks, it goes straight to someone qualified to fix it. It does not wait in a queue first.
- CISSP
- CISM
- CEH
- Security+
- A+
- AWS
- Cisco
- Ubiquiti
- Fortinet
Book a free IT audit.
No obligation and no pitch deck. We look at what you have, tell you what is wrong with it, and you decide what to do with that.
- A full inventory of your devices, accounts and licences
- A written list of the security gaps we find
- What your current setup is costing you against a flat per-user rate
Prefer to talk? Get in touch