30%
increase in job bookings
Revux · Real estate media
A booking platform connecting agents with media contractors
Photography, videography and 3D rendering booked, scheduled and delivered through one system instead of a hundred text messages.
Calgary, Alberta
We build it.
We run it.
Zelio is the managed IT partner for Calgary businesses — and the team that builds the software and automation you need next. One contract, one number to call, flat pricing per user.
- Critical response
- 15 min
- Monitoring
- 24 / 7
- Per user, per month
- from $125
- Operating since
- 2020
Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
What we run
Every device, watched.
Laptops, servers, phones and the network between them, monitored around the clock. When something goes wrong, we know before you do.
Who we run it for
Different businesses. The same problems underneath.
Oil and gas, professional services, trades, clinics and charities. The software differs. Losing a morning to a dead server does not.
What we build on it
One team for all three.
Managed IT underneath. Automation and custom software built on top of it, by the same people who keep it running.
What we do
Most Calgary businesses hire an IT company, a dev shop and an automation consultant. You can hire one team.
Managed IT keeps the lights on. The other two make you faster. They work better when the same people do all three, because nobody is pointing at anybody else when something breaks.
- IT company
- Dev shop
- Automation consultant
One team
Calgary
- Managed ITPrimary
- AI & automationBuilds on it
- Custom softwareBuilds on it
Primary service
Managed IT
Your help desk, monitoring, patching, security and vendor management — run by a Calgary team for a flat rate per user, with a response time you can hold us to.
- 24/7 help desk
- Monitoring & patching
- Cybersecurity
- Microsoft 365 & cloud
- Backup & recovery
- Network infrastructure
AI & Automation
Answer after-hours enquiries, book jobs, process documents and remove the repetitive work your team does by hand.
- Chat & booking agents
- Process automation
- Document & data AI
Custom Software
When off-the-shelf software stops fitting, we scope, build and maintain the system that does.
- Web & mobile apps
- Integrations & APIs
- Data & analytics
Managed IT
An entire IT department for less than the cost of one hire.
You get a help desk, an engineering team, a security stack and a licence manager. You pay one flat rate per user, per month, and it does not change when something goes wrong.
Professional package
from $125
per user, per month, on a 12-month agreement
Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
Compare the three packagesWhat the monthly rate covers
Zelio
Calgary team
Your staff
24/7 help desk
Phone, email and portal. A Calgary team, not an offshore queue.
Onboarding and offboarding
New hire productive day one. Leaver locked out same hour.
Your devices
Remote monitoring
We see the problem before your staff files a ticket.
Patch management
Operating systems and third-party apps, on a schedule.
Endpoint protection
Every laptop, desktop and phone under one managed policy.
Your vendors
Vendor and licence management
We own the Microsoft 365 renewals and the vendor calls.
You
Monthly reporting
Tickets, response times, patches and risks, every month.
Our response times are in the contract.
Most providers will tell you they are responsive. These are the numbers we sign, measured from ticket creation, reported to you every month.
| Priority | What it means | We respond within |
|---|---|---|
| Critical | Business stopped, security incident | 15 minutes |
| High | One team or system blocked | 1 hour |
| Medium | Single user impaired | 4 hours |
| Low | Requests and scheduled work | 1 business day |
Managed, break-fix, or hiring someone
| Zelio managed IT | Break-fix | One internal hire | |
|---|---|---|---|
| Predictable monthly cost | Yes | No | Yes |
| Proactive monitoring | Yes | No | No |
| 24/7 coverage | Yes | No | No |
| Certified specialists | Yes | Yes | No |
| No sick days or turnover gap | Yes | Yes | No |
AI & Automation
The work your team does twice, done once.
We are not selling you a chatbot. We look at where your week actually goes, automate the parts that should not need a person, and keep it running afterwards.
Start with an AI readiness assessmentAfter-hours enquiries get answered
A chat and phone agent that knows your services, answers the common questions and books the job straight into your calendar at 9pm on a Saturday.
Leads stop going to whoever picks up first
Paperwork processes itself
Invoices, work orders, quotes and PDFs read automatically, checked against your rules, and pushed into the system you already use.
Hours of manual entry removed each week
The handoffs stop breaking
The small internal steps nobody owns — reminders, follow-ups, status updates, report generation — run on their own and tell you when they do not.
Fewer things falling between people
Custom Software
When the software you can buy stops fitting the business you have.
Web and mobile apps, internal systems, integrations between tools that were never meant to talk. Scoped and priced before we write a line of code.
Week 1
Discovery
We map the workflow and write the requirements. No ambiguity before anyone starts.
Week 1–2
Architecture
Stack chosen, system designed, price and timeline confirmed in writing.
Week 2–3
Design
Wireframes and a clickable prototype you approve before code exists.
Weeks 3–10+
Build
Two-week sprints with a live staging link. You watch it happen.
Final 2 weeks
Testing
Automated tests, manual QA, security scan, load test.
Go live
Launch
Deployment, team training, documentation, and a support plan.
Case studies
Two builds we can talk about in detail.
60%
increase in community engagement
The Ten Percent · Healthcare & accessibility
A mobile app built for people with disabilities
An accessibility-first build that made connection, advocacy and independence workable on a phone.
Industries
We know what breaks in your industry.
- Oil & gasField offices on poor connections, contractor access that changes weekly, shared drives holding drawings and survey data, and downtime during an active program that costs money by the hour.
- Professional servicesLaw, accounting and engineering firms with client confidentiality obligations, practice and document management software, retention requirements and a busy season that cannot slip.
- Trades & field serviceCrews working from phones, quoting and scheduling from the road, after-hours enquiries going to whoever answers first, and one office computer nobody has backed up.
- Healthcare & dentalPractice management software that cannot go down during clinic hours, patient records with privacy obligations, and imaging tied to particular machines.
- NonprofitSmall budgets, donated Microsoft licensing, volunteers arriving and leaving every week, and board members who need access without a staff account.
Switching to us
Two weeks, and you are not involved in most of it.
The reason most businesses stay with an IT provider they are unhappy with is that changing sounds painful. It is not, and we handle the conversation with the outgoing provider.
01Week 1
Audit
We document every device, account, licence and weak point you currently have.
02Week 1–2
Deploy
Monitoring, endpoint protection and patching rolled out across the environment.
03Week 2
Handover
Your old provider is transitioned out cleanly. Nothing is left with them.
04Week 2 onward
Live support
Help desk open, monitoring running, monthly reporting starts.
Why we are safe to sign with
- Operating sinceRunning technology for Alberta businesses.
- 2020
- Critical responseBusiness stopped, security incident. Written into the contract.
- 15 min
- Professionally insuredErrors, omissions and cyber liability carried on every engagement.
- $5M
- Help desk and monitoring
- 24/7
- SOC 2 Type I in progress
- We are holding ourselves to the standard we recommend to you.
- Calgary-based team
- Your help desk is in this city, in this time zone.
What we run on
Enterprise-grade tooling, licensed properly, deployed the same way for every client. No hobbyist stacks and no tools we cannot support at 2am.
- Microsoft 365
- Microsoft Azure
- NinjaOne
- Huntress
- Defender for Business
- Duo
- Proofpoint
- KnowBe4
- Veeam
Book a free IT audit.
No obligation and no pitch deck. We look at what you have, tell you what is wrong with it, and you decide what to do with that.
- A full inventory of your devices, accounts and licences
- A written list of the security gaps we find
- What your current setup is costing you against a flat per-user rate
Prefer to talk? Get in touch