Managed IT
Your whole IT department, for a flat monthly rate per person.
Help desk, monitoring, security, Microsoft 365, backups and the network, run by a Calgary team you can call. One price per user. Response times written into the contract. No surprise invoices when something breaks.
- Critical responseBusiness stopped, security incident. Written into the contract.
- 15 min
- Per user, per month
- from $75
- Help desk and monitoring
- 24/7
- Contract lock-in12-month agreement, no multi-year lock-in.
- None
Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
What we take off your desk
Six things that used to be your problem.
Five of them are what a managed IT agreement with us covers, and the package decides how far each one goes. The sixth is for companies that already have someone in-house.
One managed IT agreement
- 12-month agreement
- Flat rate per user
- Response times in the contract
- IT supportA Calgary help desk that answers, fixes it, and tells you what happened.Help desk and contract response times in every package.
- Essential
- Included
- Professional
- Included
- Enterprise
- Included
- CybersecurityEndpoint protection, monitoring, email security and staff training as one managed layer.Security in every package, with more in Professional and Enterprise.
- Essential
- Partly included
- Professional
- Partly included
- Enterprise
- Included
- Cloud & Microsoft 365Licences, accounts, SharePoint and Teams set up properly and kept that way.Licences and vendor calls in every package.
- Essential
- Included
- Professional
- Included
- Enterprise
- Included
- Network infrastructureFirewalls, switches and Wi-Fi that stay up and get replaced before they fail.Network monitoring from Professional.
- Essential
- Not included
- Professional
- Included
- Enterprise
- Included
- Backup & recoveryFiles, mailboxes and servers backed up, tested, and restorable in hours.Microsoft 365 backup in every package.
- Essential
- Included
- Professional
- Included
- Enterprise
- Included
Not in the monthly rate
- One-time setup fee, quoted after the IT audit.
- On-site visits at standard hourly rates.
- Custom software, cloud migrations and project work quoted separately in writing.
If you already have an IT person
Co-managed IT
For companies with one internal IT person who needs a team behind them.
Each mark follows the package comparison line by line. Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
No surprise invoices when something breaks.
Pricing
Three packages. One flat price per user.
The rate covers the people, the tools and the response times. It does not go up in a bad month. Add a user, the bill goes up by one user. Remove one, it goes down.
Essential
from $75–95
per user / month
Remote monitoring, patching, a 24/7 help desk, email security, Microsoft 365 backup and basic multi-factor authentication.
Good fit: 10–30 staff on Microsoft 365 who need IT handled and the basics of security covered.
Professional
Most chosenfrom $125–155
per user / month
Everything in Essential plus full multi-factor authentication, 24/7 human threat hunting on every device, dark web monitoring and network monitoring.
Good fit: The package most businesses with 20–100 staff end up on.
Enterprise
from $160–190
per user / month
Everything in Professional plus security awareness training, vulnerability scanning, compliance reporting and a dedicated account manager.
Good fit: Regulated work, customer security questionnaires, or a board that asks about risk.
Per user, per month, on a 12-month agreement. Enterprise is quoted after a scoping call. Monthly rates exclude a one-time setup, quoted after the IT audit. Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
Response times
The numbers we sign, not the numbers we say.
Every ticket gets a priority when it is opened. The priority sets the clock. We report against these times every month, so you never have to take our word for how responsive we are.
When the business is stopped, we respond within 15 minutes. A request or scheduled work can take up to 1 business day.
Drawn to one scale. A business day counts as the nine office hours, 8am to 5pm.
| Priority | What it means | We respond within |
|---|---|---|
| Critical | Business stopped, security incident | 15 minutes |
| High | One team or system blocked | 1 hour |
| Medium | Single user impaired | 4 hours |
| Low | Requests and scheduled work | 1 business day |
Measured from ticket creation. Critical and high priorities are covered around the clock.
Switching to us
Two weeks, and you are not involved in most of it.
The reason most businesses stay with an IT provider they are unhappy with is that changing sounds painful. It is not, and we handle the conversation with the outgoing provider.
01Week 1
Audit
We document every device, account, licence and weak point you currently have.
02Week 1–2
Deploy
Monitoring, endpoint protection and patching rolled out across the environment.
03Week 2
Handover
Your old provider is transitioned out cleanly. Nothing is left with them.
04Week 2 onward
Live support
Help desk open, monitoring running, monthly reporting starts.
Book a free IT audit.
No obligation and no pitch deck. We look at what you have, tell you what is wrong with it, and you decide what to do with that.
- A full inventory of your devices, accounts and licences
- A written list of the security gaps we find
- What your current setup is costing you against a flat per-user rate
Prefer to talk? Get in touch