Managed ITCo-managed IT
Your IT person keeps the job. They stop being the only one.
One internal person cannot be the help desk, the security team, the project lead and on call at midnight. Co-managed IT puts our team, tools and response times behind them, and they decide which parts to keep.
If any of this is you
- Your IT person is brilliant and you are terrified of them resigning.
- Projects never start because every day is spent on password resets.
- Nobody covers when they are on holiday.
- They asked for a security budget and you do not know if it is the right one.
What is included
The team, the tools and the coverage, minus the parts you already have.
We scope co-managed around your person's strengths. Usually they keep the relationships, the line-of-business systems and the projects. We take the volume and the 3am.
- Shared help desk
- Tickets route to us, to them or to both. They choose what they want to see. Your staff have one number either way.
- Our tooling, their access
- Monitoring, patching, endpoint protection and documentation on our platform, with full access for your internal person. Nothing is hidden from them.
- After-hours and holiday cover
- Critical issues at night, on weekends and when your person is away come to us, with the same response times.
- The security stack
- Detection and response, email security and staff training run by us, reported to them and to you.
- Escalation and a second opinion
- Senior engineers on tap for problems they have not seen before, and a sounding board for vendor quotes.
- Projects and strategy
- Migrations, office moves and the annual plan delivered together, with them leading where they want to.
For your technical lead
- Platform
- NinjaOne, Huntress, Defender for Business and our documentation system, with named shared access
- Routing
- Ticket queues split by category, site or hours, adjustable at any time
- Access
- Your person keeps global admin; we work from separate, audited privileged accounts
- Documentation
- One system you both can see, exportable to you at any time
- Reporting
- The same monthly report as fully managed, plus a joint review with your person
- Exit
- If you ever bring it fully in-house, tooling and documentation hand back cleanly
Response times
- Critical response
- 15 min
Business stopped, security incident. Measured from ticket creation.
How it works
Scoped with your person in the room.
Co-managed only works if the internal person wants it. So the first conversation is with them, and the split is written down before anything is deployed.
Week 1
Sit down with your person
We map what they do, what they enjoy, what keeps them up at night and what they want off their plate.
Week 1
Agree the split
A one-page document says who handles what, who is called when, and how access works.
Weeks 1–2
Deploy the platform
Monitoring, protection and documentation rolled out with their access set up alongside ours.
Ongoing
Run it together
Shared queue, monthly review, and the split adjusted as their role grows.
What it costs
Priced per user, like everything else.
Co-managed uses the same three packages. The package sets the coverage and the tooling. What your internal person keeps is agreed in scope and shapes where in the range you land.
Compare every feature across the three packages- Essential
from $75–95
Our platform, monitoring, patching, 24/7 help desk and email security behind your person.
- Professional
from $125–155
Adds full multi-factor authentication, 24/7 threat hunting, dark web monitoring and network monitoring, shared with your team.
- Enterprise
from $160–190
Adds security training, vulnerability scanning, compliance reporting and a dedicated account manager. Quoted after a scoping call, on the same 12-month agreement.
Per user, per month, on a 12-month agreement. Enterprise is quoted after a scoping call. Monthly rates exclude a one-time setup, quoted after the IT audit. Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
Fair questions
Fair questions about sharing the job.
- Will our IT person see this as a threat?
- Usually the opposite, once they see the tooling and realise they are no longer on call every night. We scope it with them in the room, and they keep what they want to keep.
- Who is in charge when something breaks?
- The one-page split says so before it happens. Your person leads what they own, we lead what we own, and either side can escalate to the other.
- What if our person leaves?
- The environment is documented, monitored and running on our platform, so nothing walks out the door. We cover it fully managed until you decide whether to hire again.
- Can we start co-managed and change our minds?
- Yes, in either direction. Moving to fully managed, or bringing more back in-house, is a scope change we make with you.
Book a free IT audit.
No obligation and no pitch deck. We look at what you have, tell you what is wrong with it, and you decide what to do with that.
- A full inventory of your devices, accounts and licences
- A written list of the security gaps we find
- What your current setup is costing you against a flat per-user rate
Prefer to talk? Get in touch