AI & automationAI chat & booking
The enquiry that comes in at 9pm gets answered at 9pm.
For trades and field service companies, the job goes to whoever answers first. An AI agent trained on your services answers the call or the message, asks the questions your dispatcher would, and books the job into your calendar while your crew is at dinner.
If any of this is you
- Missed calls while the crew is on a roof or under a sink.
- Enquiries answered the next morning, after the customer has booked someone else.
- The same five questions about price, service area and availability, answered by hand all day.
- Bookings spread across paper, a whiteboard and three phones.
What is included
An agent that answers, qualifies and books.
It does not replace your estimator or your dispatcher. It makes sure the enquiry reaches them booked, qualified and on time.
- Phone, web chat and text
- Answers the channels your customers actually use, at any hour, in a voice that sounds like your business.
- Trained on your business
- Your services, service area, hours, pricing rules and the answers you give a hundred times a week.
- Qualifies the job
- Asks what the problem is, where, how urgent and who is paying. The questions a good dispatcher asks, every time.
- Books into your calendar
- Puts the visit into the scheduling tool you already use, with the details attached, and confirms it to the customer.
- Hands off to a person
- Anything it cannot answer, or anything outside the rules you set, goes to you with a transcript. Emergencies are flagged.
- Reports every conversation
- Every enquiry logged. A monthly summary of what people asked, what was booked and what was missed before.
For your technical lead
- Channels
- Phone, website chat and text, on your existing numbers
- Models
- OpenAI and Anthropic APIs behind our own orchestration; model chosen per task
- Automation
- Make.com and custom agents for the booking and notification steps
- Knowledge
- Your service list, pricing rules and FAQ, retrained as they change
- Handoff
- Live transfer or a callback ticket with the full transcript
- Data
- Conversation logs held in your accounts, not ours
What it costs
Free to find out. Fixed price to build. Monthly to keep it working.
How it works
From missed calls to booked jobs.
We start by counting what you are missing today. Most trades businesses are surprised by the number.
Week 1, free
Assessment
We look at how enquiries arrive now, when they arrive, and how many go unanswered. You see the number before you decide anything.
Week 1–2
Design
The questions it asks, the jobs it may book, the rules for when it hands off, and the voice it uses. Fixed price agreed here.
Weeks 2–5
Build and connect
Agent built, connected to your phone, website and calendar, and tested against your real past enquiries before it takes a live one.
Week 5 onward
Launch and improve
Live. We review transcripts weekly for the first month and retrain on what customers actually ask, then monthly on the retainer.
What it costs
Free to assess. Fixed price to build. Monthly to keep it sharp.
The assessment tells you how many enquiries you are missing and what the agent would cost to build. After launch, the retainer covers retraining as your services and prices change.
What the assessment involves- AI readiness assessment
Free
One week. We map where your team's time goes and hand you the top three places automation pays back, in writing. No obligation.
- Build
Fixed price, quoted in writing
Scoped and priced after the assessment, before any build starts. A typical build reaches launch in about seven weeks.
- Ongoing improvement
Monthly retainer, from a scope agreed at launch
Monitoring, retraining and changes as your business and data change. This is where the return compounds, and it is why we treat AI as an engagement rather than a project.
The assessment is free. Builds are quoted at a fixed price before work starts. Ongoing improvement is a monthly retainer. Final pricing depends on the systems involved, the state of your data and the integration scope, and is confirmed after the readiness assessment.
Fair questions
What trades owners ask us.
- Our customers will hate talking to a bot.
- It says what it is, it is quick, and it books the job. Anyone who wants a person gets one. The alternative at 9pm is voicemail, and voicemail is what sends them to the next company on the list.
- Our jobs are too varied to automate.
- It does not quote the job. It qualifies it and books the visit. Your estimator still estimates, and turns up to a customer who has already told you what is wrong.
- What if it books something wrong?
- It only books within rules you set: service area, hours, job types, urgency. Anything outside them goes to a person. Every booking is logged with the conversation that produced it.
- We already have an answering service.
- An answering service takes a message. This one knows your services, asks the right questions and puts the job in the calendar before you have seen the message.
- Have you done this before?
- We built Revux, a booking platform that connects real estate agents with media contractors. Job bookings rose 30%. It is a software build rather than an AI agent, but the booking and scheduling problem is the same one.
Start with a free AI readiness assessment.
One week, no obligation. We look at where your team's time goes and hand you a short written report on where AI would pay back first.
- A map of where the hours go in your business, by team
- The top three automation opportunities, ranked
- A fixed-price proposal for the first build, or an honest 'not yet'
Prefer to talk? Get in touch