Managed ITNetwork infrastructure
The Wi-Fi works, the internet stays up, and you know who to call when it does not.
Your network is the firewall, the switches, the Wi-Fi and the line coming into the building. It is usually a pile of hardware nobody has looked at since it was installed. We manage it, monitor it and replace it before it fails.
If any of this is you
- The Wi-Fi drops every afternoon and everyone has stopped mentioning it.
- The internet went down and the provider and the IT company blamed each other.
- There is a firewall from 2017 and nobody knows the password.
- You are opening a second location and have no idea what it needs.
What is included
Firewall, switches, Wi-Fi and the line in.
Everything from where the internet enters the building to the laptop on the desk, watched and looked after by the same team that runs your help desk.
- Network monitoring
- Firewall, switches and access points report in. We see a failing link or a saturated line before your staff feel it.
- Firewall management
- Rules, updates, remote access and logging kept current. Nothing left on factory defaults.
- Wi-Fi that covers the building
- Access points placed and tuned for the space, a separate guest network, and one login that works in every room.
- Internet provider management
- We open the ticket with your provider, stay on the call and tell you when it is fixed. You never get put in the middle.
- Documentation
- Diagrams, addresses, credentials and vendor contacts in one place. Yours, exportable, kept current.
- Lifecycle planning
- Every device has an install date and a replacement date. You see the cost coming years ahead instead of on a Friday afternoon. Scoped per environment.
For your technical lead
- Firewall
- Business-grade next-generation firewall, centrally managed, logs retained
- Switching and Wi-Fi
- Cloud-managed switches and access points; VLANs for staff, guests and devices
- Remote access
- Per-user VPN or zero-trust access tied to MFA
- Monitoring
- Uptime and throughput alerts to our help desk around the clock
- Multi-site
- Site-to-site connectivity with the same configuration in every office
- Projects
- New office fit-outs and cabling coordinated with your contractor
Response times
- Critical response
- 15 min
Business stopped, security incident. Measured from ticket creation.
How it works
Find out what you have, fix what is wrong, then watch it.
Most network problems are old firmware, default settings and a device nobody knew was there. The first two weeks deal with all three.
Week 1
Site survey
We walk the building, trace every cable and list every device with its age and firmware version.
Weeks 1–2
Stabilise
Firmware updated, defaults removed, guest traffic separated and monitoring switched on.
Month 1
Plan replacements
A dated schedule for anything near end of life, with costs, so nothing fails as a surprise.
Ongoing
Manage
Changes, provider tickets and outages handled through the help desk with the same response times as everything else.
What it costs
Network monitoring from Professional. Projects quoted separately.
Essential covers your devices. Professional and Enterprise add network monitoring. Firewall management, hardware and new-office projects are quoted separately in writing.
Compare every feature across the three packages- Essential
from $75–95
Help desk, monitoring and patching for your devices. Network monitoring is not included.
- Professional
from $125–155
Adds network monitoring, with firewall, switch and Wi-Fi alerts to our help desk.
- Enterprise
from $160–190
Adds compliance reporting and a dedicated account manager. Multi-site and lifecycle planning scoped per environment. Quoted after a scoping call, on the same 12-month agreement.
Per user, per month, on a 12-month agreement. Enterprise is quoted after a scoping call. Monthly rates exclude a one-time setup, quoted after the IT audit. Network hardware and installation projects are quoted in writing before any work starts. Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
Fair questions
Fair questions about the network.
- Our internet provider says the problem is not on their end.
- They say that to everyone. We test from inside your network, show them the evidence and stay on the ticket until it is resolved. You do not have to translate.
- Do we need to replace everything?
- Almost never all at once. We replace what is unsupported or unsafe first and schedule the rest over time so the cost is planned.
- Can you look after our second office?
- Yes. Multi-site is scoped per engagement. Both offices get the same configuration and one number to call.
- We are moving. What do you need from us?
- The floor plan and the move date. We coordinate cabling with your contractor, order the internet line early and have the network live before the desks arrive.
Book a free IT audit.
No obligation and no pitch deck. We look at what you have, tell you what is wrong with it, and you decide what to do with that.
- A full inventory of your devices, accounts and licences
- A written list of the security gaps we find
- What your current setup is costing you against a flat per-user rate
Prefer to talk? Get in touch