SoftwareMaintenance & support
Software nobody looks after stops working. Ours is looked after.
A monthly plan from $350 that keeps what we built, or what you already run, patched, monitored, backed up and improving, with a help desk your users can reach and a business-hours response time in writing. It is not the afterthought at the end of a project. It is how the project keeps paying back.
If any of this is you
- The developer who built it has moved on and nobody knows how it works.
- Nobody has updated the dependencies since launch, and the security emails are piling up.
- The site went down on a Saturday and you found out on Monday.
- Every small change is a new quote and a three-week wait.
What is included
What a plan covers, from the bottom up.
The first plan keeps a system alive. The second keeps its users happy. The third keeps it getting better. Every plan comes with a response time in writing, in business hours, 8am–5pm Mountain, Monday to Friday.
- Hosting, patches and updates
- Managed hosting, operating system and dependency updates, certificate renewals. The unglamorous work that stops a system from quietly rotting.
- Monitoring and uptime
- Availability and error monitoring around the clock. We hear about a problem before your customers do, and usually before you do.
- Backups you can restore from
- Continuous backups, restore-tested monthly, with the results in writing.
- A help desk for your users
- Your staff or your customers reach our Calgary help desk in business hours, 8am–5pm Mountain, Monday to Friday, with a response time set by your plan. Keep it supported and above.
- Small fixes and content changes
- The bug that appears on one browser, the text that needs changing, the report that needs one more column. Handled without a new quote.
- Development time and a roadmap
- A standing monthly allocation for new features and integrations, and a quarterly review of where the system should go next.
For your technical lead
- Response times
- Keep it running: next business day. Keep it supported: 4 business hours. Keep it improving: 1 business hour. All in business hours, 8am–5pm Mountain, Monday to Friday.
- Not the managed IT SLA
- Software support is a lighter, business-hours commitment. 24/7 coverage with a 15-minute critical response is part of managed IT, not these plans.
- Reporting
- Monthly: uptime, issues, changes made, hours used
- Backups
- Continuous; restore-tested monthly; results reported
- Security
- Dependency scanning and patching on a schedule; incidents handled by the same security team
- Systems we did not build
- A short audit first, then the same three plans
- Leaving
- Code, accounts and documentation are yours throughout; nothing is held to keep you
What it costs
Three plans. From $350 a month. Priced with the build.
The plan is quoted alongside the build so you know the full cost of owning the system before you commit to it. Plan prices are starting prices. The final figure scales with the complexity of the system and is agreed at launch. Software support response times run in business hours, 8am–5pm Mountain, Monday to Friday. They are separate from, and lighter than, the 24/7 managed IT response commitments. Systems built by someone else start with a short audit, then the same three plans.
See how a build runs, step by step- Keep it running
from $350/month
Hosting, patches, dependency updates, backups and uptime monitoring. The minimum for anything in production. Response: next business day, 8am–5pm Mountain, Monday to Friday.
- Keep it supported
from $550/month
Everything in Keep it running plus a help desk for your users, small fixes and content changes, and a monthly report on usage and issues. Response: 4 business hours, 8am–5pm Mountain, Monday to Friday.
- Keep it improving
from $800/month
Everything above plus a standing allocation of development time each month for new features, integrations and the roadmap we review with you quarterly. Response: 1 business hour, 8am–5pm Mountain, Monday to Friday.
Plan prices are starting prices. The final figure scales with the complexity of the system and is agreed at launch. Software support response times run in business hours, 8am–5pm Mountain, Monday to Friday. They are separate from, and lighter than, the 24/7 managed IT response commitments. Final pricing depends on scope, integrations and the state of your data or content, and is confirmed after discovery.
Fair questions
What owners ask about paying monthly.
- Why pay monthly for something we own?
- Owning a system and maintaining it are different things. Dependencies age, security patches arrive weekly, hosting needs watching. The plan is what stops a working system from becoming a liability.
- Can you support a system someone else built?
- Yes. We audit it first so we know what we are taking on, fix anything dangerous, and then run it on the same three plans.
- What if we want to stop?
- The code, the accounts and the documentation have been yours throughout. Give notice per the agreement and take it with you. Nothing is held to keep you.
- How fast do you respond?
- Next business day on Keep it running, 4 business hours on Keep it supported, 1 business hour on Keep it improving. All in business hours, 8am–5pm Mountain, Monday to Friday. This is a lighter commitment than the 24/7 managed IT SLA; if your system needs round-the-clock coverage, that is a managed IT conversation.
Case studies
- Revux: increase in job bookings
- 30%
- The Ten Percent: increase in community engagement
- 60%
Book a free discovery call.
Thirty minutes, no obligation. We map the tools you have, find where they stop fitting, and tell you what a purpose-built system would look like and cost.
- A map of your current tools and where the gaps are
- What a purpose-built system would look like for your business
- A scoped proposal with a fixed price and timeline, if it is worth building
Prefer to talk? Get in touch