Managed ITPricing
Prices on the page, not after the third meeting.
Three packages, priced per user, per month. The rate covers the people, the tools and the response times. Below is every feature in each package and what three years costs against the alternatives.
Estimate
What it would cost your business.
Set your staff and package. The figure updates as you go, from the same rates as the packages below.
Estimate your monthly cost
Set it to your business and the figures move with it.
Servers to back up
TODO_SERVER_BACKUP_PRICE, not in the estimate yet
Estimated monthly, from
$3,125
$37,500 a year
Estimated from $3,125 a month, $37,500 a year.
- 25 people on Professional
- $3,125
- 1 server backed up
- —
- Local backup appliance
- —
This is an estimate, not a quote. Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
Over three years
On your figures, Zelio comes to more than break-fix and less than one internal hire. The two comparisons are built from figures you set, not from ours. Change them to match what you are paying now.
- Zelio managed IT$112,500
- Break-fix support$64,800
- One internal hire$255,000
The Zelio figure excludes the one-time setup, quoted after the IT audit.
Your assumptions
Break-fix assumes 3 hours an incident. We do not publish what an internal hire or break-fix support costs in Calgary, because we cannot source it. These are your figures to set. The Zelio figure excludes the one-time setup, quoted after the IT audit.
The three packages
Pick the one that matches how much you have to lose.
Essential keeps a small office running. Professional adds the security layer most businesses now need to win contracts and pass insurance questionnaires. Enterprise is for servers, multiple sites and regulated work.
Essential
from $75–95
per user, per month, on a 12-month agreement
Monthly rates exclude a one-time setup, quoted after the IT audit.
Remote monitoring, patching, a 24/7 help desk, email security, Microsoft 365 backup and basic multi-factor authentication.
Good fit: 10–30 staff on Microsoft 365 who need IT handled and the basics of security covered.
Start with EssentialProfessional
Most chosenfrom $125–155
per user, per month, on a 12-month agreement
Monthly rates exclude a one-time setup, quoted after the IT audit.
Everything in Essential plus full multi-factor authentication, 24/7 human threat hunting on every device, dark web monitoring and network monitoring.
Good fit: The package most businesses with 20–100 staff end up on.
Start with ProfessionalEnterprise
from $160–190
per user, per month, on a 12-month agreement
Monthly rates exclude a one-time setup, quoted after the IT audit.
Everything in Professional plus security awareness training, vulnerability scanning, compliance reporting and a dedicated account manager.
Good fit: Regulated work, customer security questionnaires, or a board that asks about risk.
Get an Enterprise quote
Per user, per month, on a 12-month agreement. Enterprise is quoted after a scoping call. Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
Feature comparison
Everything in each package, line by line.
If a line matters to you and it says not included, ask. Most things can be scoped into a package for a business that needs them.
Each package includes everything in the one below it. Professional adds network monitoring, full multi-factor authentication, EDR with 24/7 human threat hunting and dark web monitoring. Enterprise adds dedicated account manager, security awareness training, vulnerability scanning and compliance reporting.
- Included
- Standard hourly rates
- Not included
- A word in a cell is that package's level of the feature.
| Feature | Essentialfrom $75–95 | Professionalfrom $125–155 | Enterprisefrom $160–190 |
|---|---|---|---|
| Support | |||
| 24/7 help desk by phone, email and portal | Included | Included | Included |
| Response times in the contract (Critical 15 min, High 1 hr, Medium 4 hr, Low 1 business day) | Included | Included | Included |
| On-site visits | Standard hourly rates | Standard hourly rates | Standard hourly rates |
| Dedicated account manager | Not included | Not included | Included |
| Monitoring and maintenance | |||
| Remote monitoring and management of every device | Included | Included | Included |
| Patch management | Included | Included | Included |
| Network monitoring | Not included | Included | Included |
| Security | |||
| Email security and anti-phishing | Included | Included | Included |
| Multi-factor authentication | Basic | Full | Full |
| EDR with 24/7 human threat hunting | Not included | Included | Included |
| Dark web monitoring | Not included | Included | Included |
| Security awareness training | Not included | Not included | Included |
| Vulnerability scanning | Not included | Not included | Included |
| Compliance reporting | Not included | Not included | Included |
| Backup | |||
| Microsoft 365 backup (mail, OneDrive, SharePoint, Teams) | Included | Included | Included |
Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
How the agreement works
The terms are as plain as the price.
- Flat per user
- Add a person, the bill goes up by one user. Remove one, it goes down. It does not rise in a bad month.
- No lock-in
- Pricing is quoted on a 12-month agreement. There is no multi-year lock-in and no penalty for growing or shrinking.
- Enterprise on the same 12-month agreement
- Enterprise is scoped to your servers, sites and compliance needs, then priced per user on a 12-month agreement. We quote it after a scoping call.
- One-time setup, quoted separately
- Getting every desktop, laptop and server onboarded, secured and tested is the largest piece of work in the first month, so it is priced once and separately from the monthly rate. We quote it after the IT audit, when we know how many machines there are and what condition they are in. The monthly per-user rate does not change afterwards.
- $5M professionally insured
- Errors, omissions and cyber liability carried on every engagement.
- SOC 2 Type I in progress
- We are being audited to the standard we recommend to you.
- Operating since 2020
- A Calgary team you can meet, in your time zone.
Fair questions
What people ask before they sign.
- What is not in the monthly rate?
- Microsoft licences, hardware and one-off projects such as an office move or a server migration. We quote each of those in writing before any work starts.
- How do you count users?
- A user is a person with a login. Shared devices such as a boardroom PC or a warehouse scanner are covered under the people who use them.
- Why is Enterprise quoted instead of listed as a fixed price?
- Because it depends on how many servers, sites and compliance requirements you have. It starts from $160–190 per user per month, priced on a 12-month agreement once we have scoped your environment.
- Can we start on Essential and move up later?
- Yes. Most businesses move up when they add a server, take on regulated work or fail a customer's security questionnaire. Tell us and we re-scope.
- We already have an IT person. Does this still make sense?
- That is what co-managed IT is for. Your person keeps the parts they are good at and we take the help desk, the after-hours and the security stack. It is priced the same way, per user.
- What happens in the first two weeks?
- We audit everything you have, deploy monitoring and protection, take the handover from your old provider and open the help desk. You are involved in very little of it.
Your price
This is an estimate, not a quote.
Final pricing depends on environment complexity, compliance requirements and support scope, and is confirmed after the IT audit.
Book a free IT audit.
No obligation and no pitch deck. We look at what you have, tell you what is wrong with it, and you decide what to do with that.
- A full inventory of your devices, accounts and licences
- A written list of the security gaps we find
- What your current setup is costing you against a flat per-user rate
Prefer to talk? Get in touch