Last updated TODO_PRIVACY_EFFECTIVE_DATETODO_LEGAL_REVIEW
Privacy policy
Zelio Inc., operating as Zelio Solutions Group, is a managed IT, automation and software company based in Calgary, Alberta. This policy explains what personal information we collect through zelio.io, why we collect it, and what we do with it.
What we collect
When you fill in a form. Our audit request and contact forms ask for your name, company, work email, phone number, roughly how many staff use a computer, which service you are asking about, and anything else you choose to tell us. You decide what to put in the notes field.
When you visit the site. Our hosting provider records standard technical information such as the page requested, the time, approximate region, browser type and referring page. We use aggregate visit counts to understand which pages are useful. We do not build advertising profiles and we do not sell this data.
What we do not collect. We do not ask for payment details, government identification or financial account information through this website. We never ask for your passwords. If a page or email claims to be from Zelio and asks for any of these, it is not from us. Tell us.
Why we collect it
We use what you give us to reply to your enquiry, prepare a quote or proposal, carry out an IT audit you have asked for, and keep a record of what was discussed. If you become a client, that information becomes part of the service record covered by our client agreement rather than this policy.
We rely on your consent, given when you submit a form, and on the reasonable purposes of responding to a business enquiry you started.
Marketing email
We only send commercial email to people who asked to hear from us or who enquired about our services, as CASL requires. Every such message identifies Zelio, gives our contact details, and includes a way to unsubscribe that works within ten business days. Replying to an enquiry you sent us is not marketing.
Who else sees it
We use a small number of service providers to run the site and our business. They may process your information on our behalf, and only for that purpose:
- Our website host and analytics provider, which serves zelio.io and records aggregate visit data
- Our email delivery provider, which sends form submissions to our inbox
- Our business email, ticketing and CRM systems, where enquiries are recorded
Some of these providers store or process data on servers outside Canada, including in the United States. While it is there, it is subject to the laws of that country, including lawful access by courts and government agencies. We choose providers that commit to appropriate protection, and we remain responsible for your information while they hold it.
We do not sell personal information, and we do not share it with anyone else except where the law requires it or where you ask us to.
How long we keep it
We keep enquiry records for TODO_RETENTION_PERIOD, then delete them, unless you become a client or we are required to keep them longer. Client records are governed by our client agreement.
Keeping it safe
We hold your information under the same controls we sell: multi-factor authentication on every account that can reach it, access limited to the people who need it, encryption in transit and at rest, and monitored systems. No safeguard is perfect. If a breach creates a real risk of significant harm to you, we will notify you and the Office of the Information and Privacy Commissioner of Alberta as PIPA requires.
Your rights
Under Alberta's PIPA you may ask us what personal information we hold about you, ask for a copy, ask us to correct it if it is wrong, and withdraw your consent to our using it. Withdrawing consent may mean we can no longer provide a service you asked for, and we will tell you if that is the case.
Write to TODO_PRIVACY_OFFICER through our contact form. We will respond within 45 days, which is the period PIPA allows, and usually much sooner.
If you are not satisfied with our answer, you can complain to the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.
Cookies
zelio.io uses only the cookies needed to serve the site and understand aggregate traffic. We do not use advertising or cross-site tracking cookies. If that changes, this policy changes with it and we will ask for consent where it is required.
Changes
If we change this policy we will update the date at the top. Material changes will be noted on this page.